Computer support technicians, sometimes known as IT user support staff, help to diagnose and correct software and hardware technical problems for IT users. They may work as part of a team within their own organisation or work for external business and commercial customers. IT support may be carried out on site or remotely via phone, email or web-based procedures.
- have a thorough knowledge of operating systems, hardware and common office software packages
- be able to explain clearly, in non-technical terms, problems and solutions
- be able to deal with difficult customers calmly and professionally
- have excellent analytical skills
- be patient and have a methodical approach to work
Starting salaries are between £13,500 and £15,500. Experienced staff earn between £18,000 and £22,000. Senior staff with management responsibility may earn upwards of £25,000 a year.