Millions of desktop PC used in the business world have generated a high demand for Helpdesk Support Technicians who can install, configure, test, and support PC hardware and software Helpdesk Support Technicians need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to sophisticated hardware issues...

The IT Helpdesk Support Technician Career Track prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computer